Email Not Sending or Receiving: Diagnosis Flow

Common email delivery issues can stem from DNS problems, authentication failures, quota limits, or filtering rules.

Step-by-Step Diagnosis

  1. Check the domain's MX records via WHM or cPanel → Zone Editor
  2. Verify email account quota hasn’t been exceeded
  3. Confirm the Email Routing setting matches hosting setup (Local vs Remote)
  4. Review Track Delivery logs for error messages
  5. Test sending via Webmail to isolate client-side problems

Common Fixes

  • Whitelist sender in Spam Filters
  • Ensure SPF/DKIM/DMARC records are valid
  • Use mxtoolbox.com for blacklists
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